Auction Services Administrator | Pall Mall, London

Purpose of the Role
To provide administrative, operational and client-facing support to the Pall Mall Office Manager, ensuring the efficient running of office activities and a high-quality client experience.

Key Responsibilities

Client Service & Front-of-House

• Welcome clients and staff upon arrival at the Pall Mall office.
• Manage incoming calls and emails, responding promptly to enquiries including client and bid registration, payment processing and collection arrangements.
• Build and maintain strong relationships with clients, delivering exceptional customer service at all
  times.

Administrative & Operational Support

• Update and maintain the company database with accuracy and attention to detail.
• Coordinate effectively with other departments to ensure seamless communication across the organisation.
• Ensure all company policies, procedures and guidelines are followed and updated when required.
• Handle confidential and sensitive information with the highest level of discretion and professionalism.

Property Handling & Logistics

• Receive and receipt property consigned for auction arriving at the London office.
• Release property to clients on collection, ensuring all documentation is completed and up to date.
• Manage the movement of stock to and from the Pall Mall office, keeping precise and compliant records.

Events, Exhibitions & Auctions

• Support the planning, organisation and delivery of events, exhibitions and auctions held at Pall Mall.
• Assist with on-the-day operations to ensure smooth and professional execution.

Additional Information
Please note that this job description is not exhaustive, and the role will require contribution to other duties and team efforts as reasonably required by the company in its day-to-day activities.

Please send your CV and a cover letter to Mandy Dooley | email: mdooley@dreweatts.com.